General

By placing a request/option, you agree to our general terms and conditions. If you make a request by phone or e-mail, we will send you a confirmation by e-mail. Should you not receive this within 3 days, please contact us by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone +31 6 - 24 944 682. An application is not final until CityTours 's-Hertogenbosch Foundation has sent you an invoice/confirmation.

Agreement

An agreement is established when we send a message to the organiser by mail/phone. The day of receipt of the mail / telephone order counts as the day of realisation of the agreement. We make every effort to reply as soon as possible. If you have not heard anything by mail or telephone within a few days, please contact us again.

Modification of agreement

Modification of the tour or arrangement is usually possible. We always try to find a suitable solution. If we have already incurred costs and you wish to cancel or change within 10 days before the start of the tour or arrangement, we will charge the costs incurred.

Liability

Participation in the tour or arrangement is at your own risk. Naturally, we provide everything as safely as possible. Should a tour or arrangement not be able to take place due to unforeseen circumstances or have to be cancelled early, we will reimburse at most the agreed price in accordance with the confirmation.

Payment

In accordance with the terms and conditions as stated on the invoice/confirmation.

Complaints

In the unlikely event that you have a complaint, you can e-mail us about it and we will do our best to find a suitable solution together with you.
If you have any tips on how to improve our service, please let us know!